{"id":86,"date":"2025-09-02T17:22:57","date_gmt":"2025-09-02T17:22:57","guid":{"rendered":"https:\/\/aswal.devbob.co\/?page_id=86"},"modified":"2026-07-16T16:53:10","modified_gmt":"2026-07-16T16:53:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/aswal.ca\/en\/refund_returns\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"86\" class=\"elementor elementor-86\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f2f5c74 e-flex e-con-boxed e-con e-parent\" data-id=\"4f2f5c74\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1efd2c55 elementor-widget elementor-widget-text-editor\" data-id=\"1efd2c55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Return and refund policy<\/h1>\n<p><strong>Effective date:<\/strong> 21\/01\/2025<\/p>\n\n<p>At Les Emballages Aswal, we are committed to providing quality products and professional service. If you are not satisfied with your order, please review our return policy below.<\/p>\n\n<h3>REFUNDABLE PRODUCTS<\/h3>\n<p>Standard, non-customized products are eligible for return within a maximum of 30 days following receipt of the order.<\/p>\n<p>To be eligible :<\/p>\n<ul>\n  <li>the product must be unused;<\/li>\n  <li>the product must be in its original packaging;<\/li>\n  <li>the product must be in good condition;<\/li>\n  <li>proof of purchase must be provided.<\/li>\n<\/ul>\n\n<h3>NON-REFUNDABLE PRODUCTS<\/h3>\n<p>The following products are non-refundable :<\/p>\n<ul>\n  <li>customized products;<\/li>\n  <li>custom-printed products;<\/li>\n  <li>special orders;<\/li>\n  <li>products used or damaged after receipt.<\/li>\n<\/ul>\n<p>Once production has started, custom orders cannot be cancelled or refunded.<\/p>\n\n<h3>SHIPPING \/ DELIVERY FEES<\/h3>\n<p>Shipping fees are non-refundable.<\/p>\n<p>If initial shipping was offered for free, the actual shipping costs will be deducted from the refund amount.<\/p>\n<p>Return shipping fees are the responsibility of the customer, except in cases of an error or defect on our part.<\/p>\n\n<h3>DEFECTIVE PRODUCTS OR ORDER ERRORS<\/h3>\n<p>If you receive a defective or damaged product, or an order error, please contact us within 48 hours of receipt with:<\/p>\n<ul>\n  <li>your order number;<\/li>\n  <li>photos of the product;<\/li>\n  <li>a description of the issue.<\/li>\n<\/ul>\n<p>After verification, we may:<\/p>\n<ul>\n  <li>replace the product;<\/li>\n  <li>offer a credit;<\/li>\n  <li>or issue a partial or full refund depending on the situation.<\/li>\n<\/ul>\n\n<h3>REFUNDS<\/h3>\n<p>Approved refunds will be issued to the original payment method within approximately 5 to 10 business days after receipt and inspection of the returned products.<\/p>\n\n<h3>6. Contact<\/h3>\n<p>For any return or refund requests, contact us:<\/p>\n<p>\n  <strong>Les Emballages Aswal<\/strong><br>\n  9475 rue Meilleur, Montr\u00e9al, QC<br>\n  <strong>Website<\/strong> <a href=\"https:\/\/aswal.ca\/en\/\" target=\"_blank\" rel=\"noopener\">www.aswal.ca<\/a><br>\n  <strong>Email :<\/strong> <a href=\"mailto:infos@aswal.ca\">infos@aswal.ca<\/a><br>\n  <strong>Phone<\/strong> (514) 308-0101\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de retour et remboursement Date d&rsquo;entr\u00e9e en vigueur : 21\/01\/2025 Chez Les Emballages Aswal, nous nous engageons \u00e0 offrir des produits de qualit\u00e9 et un service professionnel. Si vous n\u2019\u00eates pas satisfait de votre commande, veuillez consulter notre politique de retour ci-dessous. 1. Produits remboursables Les produits standards non personnalis\u00e9s sont admissibles \u00e0 un [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-86","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de retour | ASWAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aswal.ca\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour | ASWAL\" \/>\n<meta property=\"og:description\" content=\"Politique de retour et remboursement Date d&rsquo;entr\u00e9e en vigueur : 21\/01\/2025 Chez Les Emballages Aswal, nous nous engageons \u00e0 offrir des produits de qualit\u00e9 et un service professionnel. 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